Drew Hendricks

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Top Stories by Drew Hendricks

Surely you know the parable. One guy builds his house on rock. It's tough, it's expensive, but the house is secure and it lasts. The other guy constructs his home on sand. Easy, cheap ... but then it slides into the ocean. Everything's lost. A story to encourage children to work hard? Perhaps. But a surprising number of new businesses are building their online futures on foundations that are just as unstable. Free ... and worth every penny Too many otherwise sensible business people see an offer for free web hosting and leap at the "opportunity." Some think that adding a top-level domain name makes it okay: that it hides the underlying weaknesses. One way or another, they won't stay hidden for long. The host might employ the term "free," but you can be sure it expects to profit. At best, that host will start you for free but the service is so restricted you simply h... (more)

Siri Braces for Competition

Siri wasn't just a phenomenal technological achievement. "She" also segued into the core of pop culture, serving as a guest star on hit shows like "The Big Bang Theory" and some even say serving as inspiration for the Oscar-nominated film "Her." However, it looks like she's about to have some stiff competition as makers of Windows phones such as Nokia's Lumia are getting ready to reveal "Cortana." With a more exotic name, this digital PA might just give Siri a run for her money according to a recent report in The Verge. With Microsoft behind the project, Cortana has piqued every ... (more)

The Internet of Things Is Coming to a Home Near You

Over the course of the past decade, there's been a lot of hype pertaining to the_ Internet of Things (IoT)_ and how China leads the U.S. in this technology -- yet many who are active on the Internet are still unaware of its existence. In its simplest form, IoT is an evolving wireless network of objects and devices that will eventually all be connected with each other. Using RFID, Bluetooth, GPS and other emerging semantic technology, and working in tandem with cloud computing, Web portals and back-end systems, in essence our "things" will be be able to "talk" with each other. ... (more)

Customer Service and the Need to Improve

"In the U.S., there is a 5 percent increase in switching due to poor customer service from 46% to 51%. Globally, there is a 4 percent increase in switching due to poor customer service from 62% to 66%." This quote comes from the 2013 Global Consumer Pulse Survey from Accenture where the focus was the "Switching Economy," or the shift of consumer loyalty from one provider to another due to poor customer service. The report lists a number of customer service practices that aggravated the 13,168 respondents, 74 percent stated that, "having to wait for a response after I've requeste... (more)

Google Glass Sells Out in Off-White

The color that's officially regarded as the most boring in homes across America is apparently making a comeback. Google Glass in "off-white" (better known as egg shell among professionals in the interior design industry) sold out in just a few hours after being released on Tuesday, April 15, 2014. It was just a one-day sale, when the highly anticipated product was going for $1,500, but even Google didn't expect such a response. According to a Google statement released to the Mercury News, the offer might be extended, but after the company witnessed what a hit it was, the sale offi... (more)