"In the U.S., there is a 5 percent increase in switching due to poor customer
service from 46% to 51%. Globally, there is a 4 percent increase in switching
due to poor customer service from 62% to 66%." This quote comes from the 2013
Global Consumer Pulse Survey from Accenture where the focus was the
"Switching Economy," or the shift of consumer loyalty from one provider to
another due to poor customer service.
The report lists a number of customer service practices that aggravated the
13,168 respondents, 74 percent stated that, "having to wait for a response
after I've requested customer service," to be a cause of frustration.
In Digital Customer Service - A Masterclass in How Not To Deliver It Dan
Smith relates a story that shows just how frustrating it can be when contact
channels are not effective. When his wife needed to report a problem with an
order they foun... (more)
If you're running a small business, it can sometimes seem that creating a
website and handling online marketing consume an awful lot of your time.
You may also be getting bombarded with emails warning that your SEO is
inadequate, your security isn't up to scratch, or you'd be doing much better
business on the Internet if you used the help of someone from the other side
of the globe.
When you're dealing with pressure from customers on the one hand, and
suppliers and bankers on the other, it can seem like the best course is to
get your website finished and forget about it -- thankf... (more)
If the CEO of the company has anything to say about Lenovo's standing in the
PC industry, the company won't stop until massive growth is achieved. In a
series of recent buying sweeps, Lenovo has bought Motorola Mobility for a
whopping $2.91 billion from Google and also acquired the server business side
of IBM for another $2.3 billion; the CEO said in March 2014 that Lenovo will
"continue to acquire companies" to secure more growth. It seems like there's
no end to the funds Lenovo has available, and closing these two big deals
have set up the company for a major overhaul. However,... (more)
Having more than 800,000 employees not drawing their paychecks can't be a
good thing in a struggling US economy where job reports are watched as
closely as the Dow Jones Industrial Average.
Some experts don't believe the government shutdown will have much of a
negative impact. According to the research firm IHS Global Insight, "The
spending habits of government employees probably would not change if the
shutdown was short-lived, particularly if they believed that they would
receive back (pay)."
The average American will likely be thinking of the government shutdown when
making ... (more)
With a wealth of technology and online resources, many people are ditching
the traditional 9-to-5 lifestyle and opting to become entrepreneurs. Unlike
businesses of the past, where a large financial investment was required to
get off the ground, today's startups can get the ball rolling with limited
They can also operate with a high level of efficiency and often compete with
much large larger companies. One of the top resources that is fueling
startups is cloud technology. Below are some ways that entrepreneurs can
benefit and why this technology is so advantageous.